Refund Policy

Effective Date: November 11, 2025
Last Updated: November 11, 2025

1. Introduction

At Flowrage Technology, we are committed to delivering exceptional SEO and digital marketing services. This Refund Policy outlines our position regarding refunds and cancellations for all services provided.

By engaging our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. No Refund Policy

All payments made to Flowrage Technology are final and non-refundable.

Due to the nature of our services, which involve immediate allocation of resources, time, expertise, and deliverables, we maintain a strict no-refund policy for all services, including but not limited to:

• SEO Optimisation services
• Content creation and marketing
• Website audits and analysis
• Link-building campaigns
• Social media marketing
• PPC management
• Consulting services
• Monthly retainer packages
• One-time project fees
• Setup fees
• Strategy development
• Reporting and analytics services

3. Reasons for No Refund Policy

3.1 Service Characteristics

Our services are characterised by:

• Immediate Resource Allocation: Upon payment, we immediately assign dedicated team members, tools, and resources to your project
• Time Investment: Our experts invest significant time in research, strategy development, and implementation from day one
• Intellectual Property: Strategy documents, audits, and recommendations are created specifically for your business
• Third-Party Costs: Many services involve immediate third-party expenses (tools, software licenses, advertising spend)

3.2 Work Commenced Immediately

Once payment is received, we begin work on your project, which includes:

• Conducting initial audits and assessments
• Developing customised strategies
• Setting up campaigns and tracking
• Creating content and deliverables
• Allocating team resources

This work cannot be “returned” or “undone,” making refunds impractical.

3.3 Industry Standards

The digital marketing and SEO industry operates on a no-refund basis due to the intangible nature of services provided and the immediate commencement of work.

4. Payment Terms

4.1 Advance Payment

• All fees must be paid in advance before services commence
• Monthly retainers are due on the first day of each service month
• Project fees follow the payment schedule outlined in your Service Agreement

4.2 Payment Finality

Once payment is processed:

• It is considered final and non-refundable
• Services will begin immediately or as scheduled
• No exceptions will be made regardless of circumstances

5. Service Guarantees

While we maintain a no-refund policy, we guarantee:

5.1 Quality Commitment

• Professional execution of all agreed-upon services
• Adherence to industry best practices and ethical standards
• Regular reporting and transparent communication
• Timely delivery of all contractual deliverables

5.2 What We Deliver

• Comprehensive SEO strategies tailored to your business
• High-quality content and optimisation
• Detailed reports and analytics
• Ongoing support during the contract period
• Expert consultation and recommendations

5.3 What We Don’t Guarantee

• Specific rankings on search engines
• Guaranteed traffic increases within a specific timeframe
• Specific conversion rates or sales results
• Protection against algorithm changes by search engines

These outcomes are influenced by numerous factors beyond our control, including competition, search engine algorithms, website quality, and market conditions.

6. Service Cancellation

6.1 Client-Initiated Cancellation

You may cancel services at any time by providing written notice; however:

• No refunds will be provided for any payments already made
• All outstanding invoices remain due and payable
• Services will continue through the end of the paid period
• Access to deliverables will be provided for completed work

6.2 Cancellation Notice

To cancel services, you must:

• Provide written notice via email to our official contact address
• Include your account details and reason for cancellation (optional)
• Allow up to 5 business days for processing

6.3 Company-Initiated Cancellation

We reserve the right to terminate services if:

• Payments are not received as agreed
• You violate our Terms and Conditions
• Your business practices are illegal or unethical
• There is abusive behaviour toward our team members

In such cases, no refunds will be issued for any portion of the service period.

7. Service Modifications

7.1 Changing Service Plans

If you wish to modify your service package:

• Changes can be made at the end of the current billing cycle
• No refunds will be provided for the current period
• New rates will apply from the next billing cycle
• A new Service Agreement may be required

7.2 Upgrading Services

• Upgrades can be processed mid-cycle with payment of the difference
• No refunds for downgrades during the current period
• Downgrades take effect at the next billing cycle

8. Disputed Charges

8.1 Billing Inquiries

If you believe there is an error in your billing:

• Contact us within 7 days of the charge
• Provide detailed information about the disputed amount
• We will investigate and respond within 10 business days

8.2 Resolution Process

For legitimate billing errors:

• We will correct the error for future billing
• We may issue a credit toward future services
• No cash refunds will be provided

8.3 Chargeback Policy

Initiating a chargeback or payment dispute:

• Will result in the immediate suspension of services
• May result in the termination of your account
• Does not release you from payment obligations
• May incur additional fees for administrative costs

9. Force Majeure

If services cannot be delivered due to circumstances beyond our reasonable control (natural disasters, government actions, technical failures of third-party platforms, etc.):

• We will make reasonable efforts to resume services as soon as possible
• The service period may be extended to compensate for the interruption
• No refunds will be issued

10. Dissatisfaction Resolution

10.1 Our Commitment

If you are dissatisfied with our services, we encourage you to:

• Contact us immediately to discuss your concerns
• Provide specific feedback about areas of dissatisfaction
• Allow us the opportunity to address and resolve issues

10.2 Good Faith Resolution

We will work in good faith to:

• Understand your concerns
• Make reasonable adjustments to our approach
• Provide additional support or clarification
• Improve service delivery within the scope of our agreement

10.3 Alternative Solutions

While refunds are not available, we may offer:

• Strategy adjustments
• Additional consultation time
• Enhanced reporting
• Modified deliverables (within contractual scope)

11. Understanding SEO Services

11.1 Nature of SEO

SEO is a long-term investment that:

• Requires consistent effort over months
• Is affected by external factors beyond our control
• Delivers results gradually, not instantly
• Requires ongoing maintenance and adaptation

11.2 Realistic Expectations

We encourage clients to understand that:

• Results typically become visible within 3-6 months
• Search engine algorithms change frequently
• Competition affects ranking difficulty
• Success depends on multiple factors, including website quality, content, and market conditions

11.3 Client Acknowledgement

By purchasing our services, you acknowledge:

• Understanding of the long-term nature of SEO
• Acceptance of our no-refund policy
• Agreement to the timelines outlined in your Service Agreement
• Recognition that results are not instantaneous

12. Exceptions

12.1 No Standard Exceptions

There are no standard exceptions to this no-refund policy, regardless of:

• Length of time since payment
• Amount paid
• Reason for dissatisfaction
• External circumstances

12.2 Extreme Circumstances

In extremely rare cases involving:

• Proven fraud or misrepresentation by Flowrage Technology
• Complete non-delivery of contracted services
• Violation of Nepalese consumer protection laws

We may, at our sole discretion, consider partial credits toward future services or other remedies. This is evaluated on a case-by-case basis and does not constitute a right to refund.

13. Legal Compliance

This Refund Policy complies with applicable Nepalese laws and regulations. By engaging our services, you agree to resolve any disputes under the jurisdiction of Kathmandu, Nepal.

14. Acceptance of Policy

14.1 Agreement Requirement

Acceptance of this Refund Policy is required before:

• Services can commence
• Payments are processed
• Contracts are signed

14.2 Confirmation

By making a payment to Flowrage Technology, you confirm that you:

• Have read and understood this Refund Policy
• Agree to all terms outlined herein
• Acknowledge the no-refund nature of all services
• Accept full responsibility for your purchase decision

15. Questions and Contact

If you have questions about this Refund Policy before purchasing services, please contact us:

Flowrage Technology
Email: info@flowrage.com
Phone: +977 9708052941
Address: Opposite to Asoka stupa, Gwarko, Lalitpur 44705, Nepal
Website: www.flowrage.com

We are happy to clarify any aspects of our policy before you commit to our services.

16. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on our website
• Not affect services already purchased
• Apply to all future transactions

The most current version of this policy will always be available on our website.