Effective Date: November 11, 2025
Last Updated: November 11, 2025
1. Introduction
Welcome to Flowrage Technology. We are committed to protecting the privacy and security of our visitors and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing or using our website, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website.
2. Information We Collect
2.1 Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you:
- Fill out contact forms
- Subscribe to our newsletter
- Request a quote or consultation
- Create an account
- Engage our services
- Communicate with us via email or phone
This information may include:
- Full name
- Email address
- Phone number
- Company name
- Job title
- Mailing address
- Website URL
- Any other information you choose to provide
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing activity, including:
- IP address
- Browser type and version
- Operating system
- Referring and exit pages
- Date and time stamps
- Pages viewed and links clicked
- Geographic location (city/country level)
- Device type (desktop, mobile, tablet)
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behaviour. This helps us:
- Remember your preferences
- Understand how you use our website
- Improve website functionality
- Analyse website traffic and trends
- Deliver personalised content and advertisements
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
2.4 Analytics Data
We use third-party analytics services (such as Google Analytics) to collect and analyse website usage data. These services may use cookies and similar technologies to track your interactions with our website.
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Delivery
- To provide, maintain, and improve our SEO and digital marketing services
- To process your requests and respond to inquiries
- To send service-related communications
- To manage client relationships and projects
3.2 Website Improvement
- To analyse website traffic and user behaviour
- To optimise website performance and user experience
- To develop new features and services
- To troubleshoot technical issues
3.3 Marketing and Communication
- To send newsletters and marketing materials (with your consent)
- To inform you about our services, promotions, and updates
- To conduct surveys and gather feedback
- To provide personalised content and recommendations
3.4 Legal and Security
- To comply with legal obligations
- To protect against fraud and unauthorised access
- To enforce our Terms and Conditions
- To resolve disputes
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Email delivery and marketing automation
- Analytics and data analysis
- Payment processing
- Customer relationship management
These providers are contractually obligated to protect your information and use it only for the specified purposes.
4.2 Business Transfers
If Flowrage Technology is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.
4.3 Legal Requirements
We may disclose your information when required by law or in response to:
- Court orders or legal processes
- Government or regulatory requests
- Protection of our rights and property
- Prevention of fraud or illegal activity
- Protection of the safety of our users or the public
4.4 Consent
We may share your information with your explicit consent for purposes not described in this Policy.
5. Third-Party Services and Links
5.1 Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
5.2 Third-Party Advertisers
We may work with third-party advertising partners who use cookies and similar technologies to deliver targeted advertisements. These partners may collect information about your browsing activity across different websites. You can opt out of personalised advertising by visiting:
- Network Advertising Initiative: http://www.networkadvertising.org/choices/
- Digital Advertising Alliance: http://www.aboutads.info/choices/
5.3 Social Media
Our website may include social media features and widgets. These features may collect your IP address and browsing information and are governed by the privacy policies of the respective social media platforms.
6. Data Security
We implement appropriate technical and organisational security measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption
- Firewall protection
- Secure server infrastructure
- Access controls and authentication
- Regular security assessments
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Fulfil the purposes outlined in this Privacy Policy
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When your information is no longer needed, we will securely delete or anonymise it.
8. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take immediate steps to delete such information.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
9.1 Access and Portability
You have the right to request access to the personal information we hold about you and receive a copy in a portable format.
9.2 Correction
You have the right to request correction of inaccurate or incomplete personal information.
9.3 Deletion
You have the right to request deletion of your personal information, subject to certain legal exceptions.
9.4 Objection and Restriction
You have the right to object to or request restriction of certain processing of your personal information.
9.5 Withdraw Consent
Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.
9.6 Marketing Opt-Out
You can opt out of receiving marketing communications by:
- Clicking the “unsubscribe” link in our emails
- Contact us directly using the information below
- Updating your communication preferences in your account settings
To exercise any of these rights, please contact us using the information provided in Section 13.
10. International Data Transfers
Your information may be transferred to and processed in countries other than Nepal. These countries may have different data protection laws than your jurisdiction. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data.
11. Cookie Policy
11.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Performance Cookies: Help us understand how visitors use our website
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
11.2 Managing Cookies
You can control and delete cookies through your browser settings:
- Google Chrome: Settings > Privacy and Security > Cookies
- Mozilla Firefox: Options > Privacy & Security > Cookies
- Safari: Preferences > Privacy > Cookies
- Microsoft Edge: Settings > Privacy > Cookies
Note that blocking certain cookies may impact website functionality.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:
- Update the “Last Updated” date at the top of this Policy
- Notify you via email (if you have provided your email address)
- Display a prominent notice on our website
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Flowrage Technology
Email: info@flowrage.com
Phone: +977 9708052941
Address: Opposite to Asoka stupa, Gwarko, Lalitpur 44705, Nepal
Website: www.flowrage.com
We will respond to your inquiry within 30 days.
14. Governing Law
The laws of Nepal govern this Privacy Policy. Any disputes arising from this Policy will be resolved in the appropriate courts of Kathmandu, Nepal.
15. Consent
By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this Policy, please discontinue use of our website and services.