1. Introduction
Welcome to Flowrage Technology. We are a full-service IT company headquartered in Lalitpur, Nepal, providing a wide range of technology solutions including web and software development, search engine optimization (SEO), UI/UX design, cloud infrastructure, digital marketing, IT consulting, and professional training.
We are committed to protecting the privacy and security of everyone who visits our website or engages our services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your data.
By accessing our website (flowrage.com) or using any of our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.
2. Information We Collect
2.1 Information You Provide Directly
We collect personal information that you voluntarily provide when you:
- Fill out contact, quote request, or consultation forms
- Subscribe to our newsletter or marketing communications
- Create an account on our platform or training portal
- Register for a course, training programme, or internship
- Engage us for a project or service
- Communicate with us by email, phone, or social media
This information may include your full name, email address, phone number, company or organization name, job title, mailing address, website URL, project details, and any other information you choose to share.
2.2 Automatically Collected Information
When you visit our website, we automatically collect technical and behavioural data, including:
- IP address and approximate geographic location (city/country level)
- Browser type, version, and language settings
- Operating system and device type (desktop, mobile, tablet)
- Referring and exit pages, pages viewed, and links clicked
- Date, time, and duration of your visit
- Session identifiers and interaction logs
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, pixel tags, and similar technologies to enhance your experience on our website. These tools help us remember your preferences, understand website usage patterns, improve performance, and deliver relevant content.
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
2.4 Analytics and Advertising Data
We use third-party analytics tools such as Google Analytics to understand how users interact with our site. We may also work with advertising partners who use cookies and tracking technologies to deliver targeted advertisements based on your browsing behaviour.
2.5 Project and Service Data
When you engage Flowrage for IT services such as software development, cloud infrastructure, SEO, or consulting, we may collect additional technical and business information relevant to delivering those services. This may include access credentials, business data, website analytics, server logs, and other project-related materials, handled under strict confidentiality.
3. How We Use Your Information
3.1 Service Delivery
- To provide, manage, and improve our IT and digital services
- To process enquiries, quotes, and project requests
- To communicate about project status, deliverables, and support
- To manage client accounts, billing, and contracts
- To administer training programmes, courses, and internships
3.2 Website and Product Improvement
- To analyse traffic patterns and user behaviour
- To improve website performance, design, and usability
- To develop new features, tools, and service offerings
- To troubleshoot technical issues and bugs
3.3 Marketing and Communications
- To send newsletters, service updates, and promotional content with your consent
- To provide personalised content, offers, and recommendations
- To conduct surveys, gather feedback, and measure client satisfaction
3.4 Legal, Security, and Compliance
- To comply with applicable laws and legal obligations
- To detect, prevent, and respond to fraud or security threats
- To enforce our Terms of Service and contractual agreements
- To resolve disputes and protect the rights and safety of our users
4. How We Share Your Information
Flowrage Technology does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
4.1 Trusted Service Providers
We work with carefully selected third-party vendors who help us operate our business and deliver services. These may include providers for web hosting and server infrastructure, email delivery and marketing automation, analytics and performance monitoring, payment processing, CRM and project management tools, and cloud services. All providers are contractually required to protect your data and may only use it for the specified purposes.
4.2 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets involving Flowrage Technology, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
4.3 Legal Requirements
We may disclose your information when legally required to do so, including in response to court orders, subpoenas, government requests, or regulatory enquiries, or when necessary to protect the rights, property, or safety of Flowrage, our clients, or the public.
4.4 With Your Consent
We may share your information with other parties when you have given us explicit consent to do so.
5. Data Security
We implement appropriate technical and organisational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:
- SSL/TLS encryption for all data transmissions
- Firewalls and intrusion detection systems
- Secure, access-controlled server infrastructure
- Role-based access controls and multi-factor authentication
- Regular security audits and vulnerability assessments
- Employee data handling and confidentiality training
While we strive to use industry-standard safeguards, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to use strong passwords and protect your account credentials.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of data and the context in which it was collected.
When personal information is no longer required, we will securely delete, anonymise, or destroy it in accordance with our data disposal procedures.
7. Third-Party Services and Links
Our website may contain links to third-party websites, tools, or platforms. Flowrage Technology is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Our website may also include social media features and widgets such as Facebook, LinkedIn, Instagram, Twitter, and Telegram. These features may collect information about your interactions and are governed by the privacy policies of the respective platforms.
8. Cookie Policy
8.1 Types of Cookies We Use
- Essential Cookies required for core website functionality and security
- Performance Cookies that help us understand how visitors use our site
- Functionality Cookies that remember your preferences
- Marketing Cookies used to deliver relevant advertisements and track campaigns
8.2 Managing Cookies
You can control and delete cookies through your browser settings:
- Google Chrome: Settings > Privacy and Security > Cookies and other site data
- Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Microsoft Edge: Settings > Privacy, Search, and Services > Cookies
Blocking certain cookies may affect website functionality and your user experience.
9. Children’s Privacy
Our website and services are intended for individuals aged 13 and above. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected information from a child under 13, we will take immediate steps to delete that data.
If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately using the details below.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access and portability of your data
- Correction of inaccurate or incomplete information
- Deletion of your personal data subject to legal exceptions
- Objection to or restriction of certain processing
- Withdrawal of consent at any time
- Opt-out of marketing communications
To exercise any of these rights, please contact us. We will respond within 30 days.
11. International Data Transfers
Your information may be processed or stored in countries outside Nepal, including through third-party cloud services. We ensure appropriate safeguards are in place to protect your data.
12. Contact Us
Flowrage Technology
Email: info@flowrage.com
Phone: +977 9708052941
Website: www.flowrage.com
Address: Opposite Asoka Stupa, Gwarko, Lalitpur 44705, Nepal
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. We encourage you to review it periodically.
14. Governing Law
This Privacy Policy is governed by the laws of Nepal. Any disputes shall be resolved in the courts of Kathmandu, Nepal.
15. Consent
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described.