Effective Date: November 11, 2025
Last Updated: November 11, 2025
1. Introduction
Welcome to Flowrage Technology (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our SEO services, digital marketing solutions, and related services. By engaging our services, you (“Client,” “you,” or “your”) agree to be bound by these Terms.
2. Services Provided
Flowrage Technology specialises in providing search engine optimization (SEO) and digital marketing services, including but not limited to:
- On-page and off-page SEO optimization
- Keyword research and strategy
- Content creation and optimization
- Link building and outreach
- Technical SEO audits
- Local SEO services
- Analytics and reporting
- Social media marketing
- Pay-per-click (PPC) management
- Website optimization consulting
The specific services provided will be detailed in a separate Service Agreement or Proposal.
3. Client Responsibilities
3.1 Information and Access
You agree to provide timely access to:
- Website credentials and administrative access
- Relevant business information and materials
- Brand guidelines and assets
- Analytics and tracking accounts
- Any other resources necessary for service delivery
3.2 Cooperation
You agree to:
- Please respond to our requests for information within a reasonable timeframe
- Review and approve deliverables as outlined in your service agreement
- Inform us of any changes to your business that may affect our strategy
- Maintain open communication throughout the engagement
3.3 Content Approval
You are responsible for reviewing and approving all content before publication. Once approved, you assume responsibility for the accuracy and legality of the content.
4. Payment Terms
4.1 Fees
All fees are specified in your Service Agreement or Proposal. Prices are quoted in Nepalese Rupees (NPR) unless otherwise stated.
4.2 Payment Schedule
- Monthly retainer fees are due on the first day of each service month
- Project-based fees follow the payment schedule outlined in your agreement
- Initial setup fees (if applicable) are due upon contract signing
4.3 Late Payments
Late payments may result in:
- A late fee of 2% per month on outstanding balances
- Suspension of services until payment is received
- Termination of the agreement for non-payment exceeding 15 days
4.4 Refund Policy
Due to the nature of SEO services:
- Setup fees and initial payments are non-refundable
- Monthly retainer fees are non-refundable once the service month has commenced
- Refunds may be considered on a case-by-case basis for unused services
5. Service Timeline and Results
5.1 SEO Timeline
SEO is a long-term strategy. While we strive for excellence:
- Typical results become visible within 3-6 months
- Significant improvements typically occur within 6-12 months
- Timelines vary based on industry competition, website condition, and other factors
5.2 No Guaranteed Rankings
We cannot guarantee specific search engine rankings or traffic increases due to:
- Frequent search engine algorithm updates
- Competitive market factors
- External factors beyond our control
5.3 Best Practices
We commit to following industry best practices and search engine guidelines. We do not engage in black-hat SEO techniques that could harm your website.
6. Intellectual Property
6.1 Client Property
All materials provided by you remain your property. You grant us a license to use these materials solely for providing services under this agreement.
6.2 Deliverables
Upon full payment, you own all deliverables specifically created for your project, including:
- Content written for your website
- Graphics and designs created specifically for you
- Strategy documents prepared for your business
6.3 Tools and Methods
Our proprietary tools, methods, processes, and techniques remain our intellectual property.
6.4 Portfolio Rights
We reserve the right to showcase our work for you in our portfolio and marketing materials unless you explicitly request confidentiality in writing.
7. Confidentiality
Both parties agree to:
- Keep confidential information private
- Do not disclose sensitive business information to third parties
- Use confidential information solely for this agreement
- Return or destroy confidential information upon termination of services
8. Term and Termination
8.1 Contract Duration
The initial term is specified in your Service Agreement. Contracts typically auto-renew on a month-to-month basis unless otherwise stated.
8.2 Termination by Client
You may terminate services with:
- 30 days written notice
- Payment of all outstanding invoices
- Payment for any work in progress
8.3 Termination by Company
We reserve the right to terminate services if:
- Payment is 15 days overdue
- You breach these Terms
- You engage in abusive or threatening behaviour toward our staff
- Your website or business practices violate laws or regulations
8.4 Effect of Termination
Upon termination:
- All outstanding payments become immediately due
- We will provide deliverables for work completed and paid for
- Access credentials will be returned, or access will be revoked
- Both parties remain bound by confidentiality obligations
9. Limitation of Liability
9.1 Service Limitations
To the maximum extent permitted by law:
- Our liability is limited to the amount paid for services in the 6 months preceding the claim
- We are not liable for indirect, incidental, or consequential damages
- We are not liable for loss of profits, revenue, data, or business opportunities
9.2 Third-Party Platforms
We are not liable for:
- Actions taken by search engines
- Changes to third-party algorithms or policies
- Penalties imposed by search engines due to factors beyond our control
- Technical issues with third-party platforms
9.3 Force Majeure
We are not liable for failures or delays due to circumstances beyond our reasonable control, including natural disasters, government actions, internet outages, or other force majeure events.
10. Warranties and Disclaimers
10.1 Our Warranties
We warrant that:
- Services will be performed with reasonable skill and care
- We have the right to provide the services
- We will comply with applicable Nepalese laws
10.2 Disclaimers
Services are provided “as is” without warranties of any kind, express or implied, except as explicitly stated in these Terms.
11. Indemnification
You agree to indemnify and hold harmless Flowrage Technology from claims arising from:
- Content you provide or approve
- Your violation of these Terms
- Your violation of any applicable laws
- Infringement of third-party rights by your materials
12. Data Protection and Privacy
12.1 Data Collection
We collect and process data necessary to provide services, including:
- Website analytics data
- Business contact information
- Performance metrics
12.2 Data Security
We implement reasonable security measures to protect your data. However, no method of transmission over the internet is 100% secure.
12.3 Privacy Policy
Our collection and use of personal information is governed by our Privacy Policy, available on our website.
13. Third-Party Services
We may utilise third-party tools and services (such as analytics platforms, SEO tools, etc.) to deliver our services. Your use of these services may be subject to their respective terms and conditions.
14. Communication
14.1 Official Channels
Official communication will be conducted via:
- Email to addresses specified in the Service Agreement
- Project management tools (if applicable)
- Scheduled meetings or calls
14.2 Response Time
We aim to respond to inquiries within 2 business days. Urgent matters will be addressed more quickly when possible.
15. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be:
- Posted on our website
- Communicated with active clients via email
- Effective 30 days after notification for existing clients
- Effective immediately for new clients
Continued use of our services after changes constitutes acceptance of the modified Terms.
16. Dispute Resolution
16.1 Governing Law
The laws of Nepal govern these Terms.
16.2 Negotiation
Both parties agree to attempt to resolve disputes through good-faith negotiation before pursuing formal legal action.
16.3 Jurisdiction
Any legal disputes will be resolved in the appropriate courts of Kathmandu, Nepal.
17. General Provisions
17.1 Entire Agreement
These Terms, together with your Service Agreement, constitute the entire agreement between parties and supersede all prior agreements.
17.2 Severability
If any provision is found unenforceable, the remaining provisions remain in full effect.
17.3 Assignment
You may not assign this agreement without our written consent. We may assign this agreement to any successor entity.
17.4 Waiver
Failure to enforce any provision does not constitute a waiver of that provision.
17.5 Independent Contractor
We are an independent contractor, not an employee or agent of your company.
18. Contact Information
For questions about these Terms, please contact:
Flowrage Technology
Email: info@flowrage.com
Phone: +977 9708052941
Address: Opposite of Asoka stupa, Gwarko, Lalitpur 44705, Nepal
Website: www.flowrage.com